Infrastructure Operations Manager
The Power of Now
Fortescue Zero’s mission is to be the world leader in zero emission power systems. We are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company.
An opportunity has arisen for a Infrastructure Operations Manager to join the IT department in a rapidly expanding and exciting work environment.
About the role
The UK Infrastructure & Operations Manager is responsible for the day-to-day planning, delivery and operational management of IT services supporting the Global Fortescue business with a key focus on Fortescue Energy & Growth Assets. The role ensures that local technology services are stable, secure, and fit-for-purpose, while remaining fully aligned with the standards, architectures and operating model defined by the Fortescue Group.
Operating within a regional hub model, the UK Infrastructure & Operations Manager does not own group-wide architecture or strategy, but is accountable for local execution, service performance and continuous improvement, acting as the primary UK interface into Group Infrastructure & Operations.
The role covers infrastructure, end-user services, service desk, site support and local application support, working closely with Group teams and third-party partners to enable UK business objectives.
What you will do
Technology Operations & Service Delivery
- Own the operational delivery of UK IT services, including network, server, data communications, telecommunications, service desk, site support and local engineering application support.
- Ensure UK IT services operate reliably and in line with Group-defined architectures, standards and security requirements.
- Act as the escalation point for UK technology operational issues, incidents and service risks.
- Manage local disaster recovery readiness and operational resilience in accordance with Group DR frameworks.
Planning, Alignment & Governance
- Develop and maintain a UK IT operations roadmap aligned to Group technology strategy and service standards.
- Translate Group initiatives and platform changes into UK-specific execution plans, managing local impacts and dependencies.
- Establish and manage UK service levels in alignment with Fortescue Group SLAs and operational expectations.
- Participate in Group technology planning forums, providing UK input and operational insight.
Delivery & Change Support
- Lead UK execution of approved technology changes, upgrades and infrastructure initiatives.
- Support feasibility assessments and local readiness for Group-led technology deployments.
- Coordinate local resources, third parties and vendors to deliver change safely and effectively.
- Ensure appropriate change, release and incident processes are followed in line with Group ITSM practices.
Vendor & Resource Management
- Manage UK-based technology vendors and service providers, ensuring performance aligns with contractual and operational expectations.
- Support procurement, RFPs and contract discussions where UK-specific services are required, in coordination with Group teams.
- Ensure efficient use of local IT resources, assets and budgets.
Leadership & Stakeholder Engagement
- Lead and develop the UK technology operations team, including service delivery, infrastructure and support roles.
- Build strong working relationships with UK business leaders, acting as a trusted operational technology partner.
- Maintain regular communication with UK stakeholders and Group Technology Operations on service performance, risks and priorities.
About you
- Proven experience managing IT operations in a regional or subsidiary environment, aligned to a centralised parent organisation.
- Strong background in infrastructure operations, service delivery and support (network, server, end-user services).
- Experience operating within group-defined architectures and standards, without owning enterprise design authority.
- Ability to balance local business needs with group governance and controls.
- Experience managing third-party providers and hybrid delivery models.
- Strong operational leadership, communication and stakeholder management skills.
- Comfortable operating in a matrix environment with dotted-line accountability.
What is in it for you?
- Fortescue Zero bonus scheme
- Aviva Pension
- Group Life Assurance
- Group Income Protection
- Electric Car Scheme
- Health Cash Plan
- Employee Assistance Programme
- Private Medical Insurance
- 26 days holiday plus public holidays and the opportunity to purchase an additional 5 days per year
- Childcare Benefits
- Free on-site gym access and discounted national memberships
Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.
https://fortescue.com/careers
Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.
Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.