Our Opportunity

Work Location: Fortescue’s Perth office is located on the traditional lands of the Whadjuk people.

Roster:  Monday to Friday

This role is ideal for someone who enjoys working with people as much as systems - someone who can build relationships, ask good questions, and turn system challenges into practical, value-driven solutions.

You’ll play a key role in ensuring our land management systems are effective, user-friendly, and continuously evolving to meet business needs.

We’re looking for someone who is curious, confident, approachable, and proactive - someone who enjoys engaging with users, improving ways of working, and making systems easier and more effective for everyone.

This is a visible, user-facing role where success comes from building trust with users, not just resolving tickets. You’ll need to be comfortable working with both technical and non-technical stakeholders, supporting users, and helping people adopt system changes.

You’ll be based in Perth with flexible working arrangements, along with occasional travel to our Pilbara operations.

Key Responsibilities

• Be a trusted and approachable first point of contact for user support, ensuring timely and practical problem solving
• Build strong working relationships with business users, technical teams, and vendors
• Understand user needs, pain points, and opportunities for system improvement
• Translate business requirements into clear actions, documentation, and improvements
• Create and maintain clear, easy-to-follow documentation, training materials, and SharePoint knowledge resources
• Deliver practical and engaging training, walkthroughs, and user support sessions, including for international teams
• Support audit and compliance requirements with strong attention to detail
• Contribute to system enhancements, upgrades, testing, UAT, and defect resolution
• Assist with system releases, including cutover, transition activities, and post-release user support

Qualifications and Experience

• Practical experience in systems analysis, business systems support, application support, or a similar user-facing systems role
• A degree in Computer Science, Information Technology, Business Information Systems, or a related field would be well regarded, but is not essential
• Strong communication skills, with the confidence to engage technical and non-technical users, deliver training and walkthroughs, and explain system concepts clearly
• A personable, approachable, service-focused mindset and genuine interest in helping users
• Strong analytical skills and the ability to document requirements and issues clearly
• A proactive, collaborative approach with a willingness to learn, share knowledge, and follow through
• High attention to detail across documentation, testing, compliance, and data validation
• Proficiency in Microsoft Office, particularly Excel and Word

About Us

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

Our Commitment

Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

https://fortescue.com/careers 

Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub. 

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.